HP's Ipaq PocketPC 2003 SE problem

Remember when these little machines were the biggest thing ever.... HP killed themselves with the poor customer service which today has made them the least company you would buy a computer from. Remember Packard Bell?

The problem with HP's decision is they let us all upgrade to pocket pc 2003 earlier in 2004. Now Microsoft finally comes out with hard fixes for that O/S and HP decides not to let us get it.

HP has lost me as a customer of future technology but I am hoping I can at least help get them to change there mind.

Also Microsoft needs to change their system of updates. They should directly give us pocketpc updates like they do in Windows updates. Leaving it up to the manufacturer looks like a big mistake.

UPDATE. The CEO was removed but the company still does not take care of existing customers. They are only looking for new ones and new money.

Edit: I wrote this many years ago. Things have changed in the mobile world. Not only do handheld computers do so much more, they are a cell phone too. Apple learned much watching Microsoft and the handheld/cell phone market. Updates, better hardware, and a better overall experience. Microsoft didn't care, now they are nothing in the handheld computer market now. They are trying to play catch up to an industry they were leaders in but they already lost their reputation. Hp is in the same boat.

 

 
 

 
 

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Compliments of www.cnet.com

To:  Hewlett Packard

To: Carleton S. Fiorina, Chairman of the Board and CEO, Hewlett Packard
To: Carleton S. Fiorina, Hewlett Packard

On March 24, 2004 Microsoft Corporation announced the release of Windows Mobile 2003 Second Edition for Pocket PC, a update for the OS and application suite for Pocket PC handheld computing devices
Unfortunately, Hewlett Packard has announced that it will not provide the upgrade for existing ipaq models.

“Technically, all Pocket PC 2003 devices are capable of supporting the new Windows Mobile 2003 Second Edition software for Pocket PC.”

So it is correct to say that Windows Mobile for Pocket PC 2003 second edition offers significant benefit to the user and is capable on running on older Pocket PC 2003 first edition devices via a software upgrade.

Without upgrades from Hewlett Packard, users are relegated to purchasing brand new Windows Mobile 2003 Second Edition for Pocket PC devices at great expense.

Since these IPAQ models are still used by a large portion of the PDA community (see Brighthand Forums and other PDA Forums), we users of IPAQ H19xx, H22xx, H38xx, H39xx, H41xx, H5xxx series computing devices are requesting that Hewlett Packard offer a reasonable commercial Windows Mobile 2003 Second edition for Pocket PC upgrade service or software package for these IPAQ series handheld computers.

 

Sincerely,

Sign the Petition

Email Carly - The CEO of HP

(She is no longer CEO of HP)

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